Ssr in amadeus. W (Flexi), B (Inclusive) and Y (Standard ) seats are available DOCS SSR code for travel document - mandatory U2 Airline code - mandatory HK Action code (HK ONLY) - mandatory 1 Number of services requested Procedure . Dear Nick. 00 EQUIV DKK 335 TX001 X DKK 22-YQAD TX002 X DKK 262-BEEB Keterangan. GF does not permit transmit ticket numbers through SR TKNM manually. you can book an extra seat for personal comfort using the ssr element and a name element. es un usuario registrado en Amadeus Service Hub, conéctese para acceder a la base de conocimientos completa, a las noticias, al material de formación y al resto de servicios específicos de su mercado. Das Amadeus System bietet diverse Möglichkeiten, um Eingaben zu vereinfachen. Example: To copy the PNR with 7 more seats and create an AXR, enter:. English 中文 (简体) 中文 (繁體) čeština français Deutsch Ελληνικά עברית magyar italiano 日本語 한국어 polski português (Portugal) русский español Türkçe português (Brasil) Bahasa Indonesia українська The TCP (The Complete Party) element lets the airline know the total number of passengers in a group PNR. null Special Services Request (SSR) codes and airline-specific codes You are viewing this page from an external source and its content may or may not be applicable in your market. Note: For an EMD that has been issued for an SVC segment, the EMD FA element is associated to the SVC segment (/Sx) 3: FB element for Amadeus API - Code List - PNR_SSR. paxxx/d 5 6x1234 y 12dec 7 ncesfo hk4 1430 s 1530 0610+1 *1a/e* Dear Peggy. 1 This is an adapted version of the internal policy used for external purposes. These codes allow airlines to easily keep track of assistance requests and Procedure . Airlines provide a phone number or website for this purpose. This does not include SSR seat items, which can also have a maximum of 127 seat elements displayed; Each non-seat SSR has a maximum of For airlines with no Frequent Flyer (FF) database in Amadeus, the FF number is not validated. Enter, for example: 2/4G. If the problem persists, please contact your Amadeus Help Desk. If the element is missing, add it. or FFNDL-nnnnnnn,AF. To cancel a range of name elements, separate the element Product(s): Amadeus Selling Platform Connect, Amadeus Web Services Topic(s): Servicios auxiliares, PNR Summary: Lista de todos los códigos de solicitud de servicio especial ( SSR ) y dónde encontrar códigos auxiliares específicos de la aerolínea. for Turkish citizens SR CTCM -05301234567 / P1 (where 05301234567 is the passenger's mobile phone number) SR CTCE -IVAN. System I need to issue a pnr TK ,I have put ssr ctce ctcm docs but i receive the answer TK ETKT THE SSR CODE IS NOT VALID AND at history i see the message RF- -CONTACT WARNING BYPASSED FOR TK-NMC-GREECE Add the date of birth including first name, last name, date of birth, and gender as an SSR DOCS. The TSM must be completed. The maximum number of names that can be displayed in an office search list is 999. Use SSR INFT for an infant (see 3. The message you are referring to indicates that Easy Jet does not alow you to book a special service request. Amadeus. SR FQTV AF-DLnnnnnnn. The airline will send a booking confirmation number using an SSR OTHS element. Posted: About 5 year (s) ago. > RHG will give all the details of SSR in PNR history. For a traveler profile, enter, for example: PDN/-POURTOIS If multiple profiles have the same name, select the profile you need from the list. Seat number + row (seat SSR) Number of seats (Group seat SSR). ; If the SSR DOCS entry is not present, enter DO <Flight number> to see if the flight is a secured flight. (SSR DOCS) element is the same as the marketing carrier code of the flight segments that require the SSRDOCS. You enter a Special Service Request (SSR) to request a special service for a passenger such as a special meal, a wheelchair and others. Provide the following information to help investigation and speed up the handling time: Add the date of birth including first name, last name, date of birth, and gender as an SSR DOCS. Enter, TWD/L10 1: FA element for the e-ticket (ET) number, which is associated to the flight segments (S2-3). When you create an SSR element and you don't enter segment association (/S), the SSR element is created and automatically associated to all the flight segments in Product(s): Amadeus Selling Platform Connect, Amadeus Web Services, Reservation, Web Services airlines Topic(s): PNR. For Air New Zealand (NZ): When booking is only a domestic journey, NZ does not charge for an infant: therefore no infant ticket can be issued. Social responsibility 5. For more information about Segment Status Codes, you may enter GGCODE on your command page or see this Service Hub article Understanding Segment Status Codes. You can find more info in Amadeus pages GG AIR U2 and in the following article:. 80 Amadeus Global Report 2019 5. The explanations in the display below will help you identify all the components of an availability display (AN). List of valid codes: Code Description ; FQTS: Frequent flyer service request FQTR: Frequent flyer mileage program redemption FPML: Fruit platter EXST: Extra seat DEPU: Deportee, unaccompanied When I use the ssr ctcm or ssr ctce entries I get a response of check flight number - what am I doing wrong You are viewing this page from an external source and its content may or may not be applicable in your market. Gain access to our solutions to develop your portfolio, reach new customers and add to your bottom line. COM / RU (where IVAN. SRDOCS TK HK1-P-GBR-012345678-GBR-30JUN73-M-14APR24-JOHNSON-SIMON/P1 SR Special Request Transaction Code DOCS 4 letter travel document code you can report this to Amadeus through Service HUB by opening a case. For this reason, you may see a carrier code in 5. SSRs can be either programmatic or manual: Special Service Request (SSR) Codes. For more information on availability display, enter HE AN > GP DS2. La reserva solo se confirmara una vez que la línea aérea haya If you cancelled a segment that was booked on an Amadeus system airline in a PNR controlled by the airline, enter SROTHSZZ-FREE TEXT to justify the changes. TMC/L8. (OPC) is a PNR element that allows to automatically cancel a segment or Special Service Request (SSR). Amadeus Helpdesk at Nationwide Toll free 1800-111-200 Connect to Amadeus Helpdesk through Live Chat Function in Amadeus Selling Platform help@amadeus. 295 . Enter, for example: PD1; For a company profile, enter, for example: PDN/AMADEUS Remove the SSR remarks and issue the E-ticket. Request an SSR WCHx element:. SRDOCS TK HK1-P-GBR-012345678-GBR-30JUN73-M-14APR24-JOHNSON-SIMON/P1 SR Special Request Transaction Code DOCS 4 letter travel document code TK TK Airline Code HK Action Code 1 Number of services requested P Type of travel document GBR Country of If you are already a registered user of Amadeus Service Hub, please login to access the full knowledge base, news, training materials and other services specific to your market. For more information, refer to the Amadeus Help page HE GROUP; 2. Modifying a PNR You can use the SSR DOCO format to add the Global Entry Number in Amadeus (Also called as Known Traveler Number) For example: SR DOCO 6X HK1--K-123456/P1 . : 2: FA element for the EMD (DT) number, which is associated to the chargeable elements (SSR PETC). To add or change the ICW field, enter: TMI/IC-TKT1721234567890E1 These entries change the advice codes in Air, Hotel, Car, and Auxiliary segments, and in any SSR elements. 17 /SSR RQST AC HK1 VIEYYZ/33CN,P4/RS/RS/S9 Answer. Note: A TSM-P is only deleted when all the services, SSR elements or SVC segments that are related to the TSM-P have been canceled. Learn how to add optional elements to a PNR such as Special Service Requests (SSRs), remarks Code List PNR_SSR. SRGRPSSKTCP18 An OSI (Other Service Information) element is added to a PNR to inform an airline of a passenger's preferences or requirements. This ignores the warning and allows you to KK status means that the ancillary service is still "confirming", to make sure that the booked SSR is confirmed (HK), please check with the airline to avoid any cancellation. Add an SSR and the number of services in your SR entry does not equal the number of names in the PNR. This does not include SSR seat items, which can also have a maximum of 127 seat elements displayed; Each non-seat SSR has a maximum of 127 characters when displayed in the PNR . One field is missing or invalid. In Spain, some employees volunteered with the Spanish Red Cross logistics center to If you are already a registered user of Amadeus Service Hub, please login to access the full knowledge base, news, training materials and other services specific to your market. Enter, for example: AN1A11JULMADCPH0900. Erfolgt daraufhin keine Eingabe, reagieren Airlines unterschiedlich. Login . Altéa Administration Flight Management Business Rules . null XX ETKT: MISSING AND /OR INVALID RESERVATION CONTROL INFORMATION. you can request a maximum of If you are already a registered user of Amadeus Service Hub, please login to access the full knowledge base, news, training materials and other services specific to your market. It is not the same as an SR (Service Request). Dalam contoh PNR di atas, sistem menghasilkan pesan ke Singapore Airlines yang meminta makanan vegetarian, dan menambahkan kode tindakan NN (perlu) ke SSR elemen. Accepted answer. Print SR EPAY La información de pago se introduce mediante el elemento SSR EPAY. Creates the TSM List of all Special Service Request (SSR) codes, and where to find airline-specific ancillary codes. Each airline in a group PNR must be associated with a group fare element before end of transaction. Enter, for example Seat number + row (seat SSR) Number of seats (Group seat SSR). Verify that the number of SSR/OSI elements, or the seats contained in the PNR, corresponds to the number of passengers. ssr for extra seat for personal comfort (exst) ----- note: according to iata, you are recommended to issue one ticket for both the passenger and the extra seat for you cannot issue the tickets in a single pnr in amadeus. paxxx/c 4. When the WCHx element is confirmed, request an SR WCMP or SR WCBD again. Mobile – SRCTCM-mobile number/country code/Ppassenger ssr for extra seat for personal comfort (exst) ----- note: according to iata, you are recommended to issue one ticket for both the passenger and the extra seat for you cannot issue the tickets in a single pnr in amadeus. Amadeus Selling Platform Connect offers a comprehensive travel booking solution with access to flights, hotels, car rentals, and more. null Warning: AIRLINE CODE NOT IN ITINERARY-SSR/OSI CANCELLED AT EOT. SR Special transaction code request. The SSR FQTV is created, but is not preceded by A * For airlines with a Frequent Flyer (FF) database in Amadeus: The Frequent Flyer number in the entry must be stored in the FF database. For more information on going back to Amadeus display, enter HE AN > GPCPD. Hi . Accepted by Updated: About 4 year(s) ago Level: Guru | Score: 8394 Dear Frans, You can use the @ AMADEUS QUICK REFERENCE - RESERVATION SIGN IN AND SIGN OUT (HE JI) Sign to all work are with password JI*1234AA/SU-PASSWORD Move from current work area to Area B JMB Check status of all work areas JD Sign-out for all work areas JO* As an administrator, discover how Amadeus helps you to manage your business operation activities and customise them according to your markets. Summary: This article explains how to create a PNR for a passenger needing an extra seat for a cabin baggage. What levels and types of wheelchair assistance are available at the airport and on the airplane? What are SSR codes? Airlines provide wheelchair assistance and other support to millions of The Advance Passenger Information System (APIS) is an electronic database that stores information about airline passengers and crew. Amadeus . A special service request is made using an SR entry, How to add SSR elements to a PNR in Amadeus? You enter a Special Service Request ( SSR ) to request a special service for a passenger, such as a special meal, or a wheelchair. Change the status of the SSR:. RRA/7. English 中文 (简体) 中文 (繁體) čeština français Deutsch Ελληνικά עברית magyar italiano 日本語 한국어 polski português (Portugal) русский español Türkçe português Transaction code: Explanation: OS 6X VIP ABC CORP/P2 (General information) OS: Transaction code: 6X: Airline code of the airline to be advised. Hello Jennifer, You should find the format to add an SSR DOCO in the following help page: HEAPIS. This happens when an associated EMD-A for a chargeable SSR element is issued after the e-ticket or at the same time with the combined TTP/TTM entry. (TMC= TSM creation; V= validating carrier; L4= SVC or SSR line number; INF= infant transaction code) Note: If you need to create an EMD for a specific infant in a 2014 Amadeus IT Group SA amadeus. REISSUE/EMD FLOWN 2 6X 111 H 27MAY 3 ATHSKG HK1 FLWN 3 6X 222 H 10JUN 3 You are viewing this page from an external source and its content may or may not be applicable in your market. In the Special Service Requests (SSRs) and auxiliary services (SVCs) section, select Services pricing. TMC/INF. Call the airline to make sure that the segment status is the same as in Amadeus (for example: HN). TST00001 XXX1A0900 AA/13MAR I 0 LD 13MAR23 2359 OD BRULON T-E FXP/LO 1. The associated SSR elements have been removed and automatically rebooked (re-requested) by the system. com EMD follow-up EMD exchange (HE EMD, GP EMX) You can process one of the following exchange scenarios: _ EMD to EMD _ for an SSR, the ICW is automatically appended in the TSM-P at combined issuance or at EMD-A issuance (if not combined, the EMD-A must be issued after the e- 5. As a ground handler, learn how to manage flight schedules for another airline when close to the departure date. You can display elements from a retrieved PNR or a newly created PNR. null SSR INFT IS REQUIRED FOR BSCT 4. Note1: in a single PNR (a PNR containing codeshare segments that have been merged into a single segment), you can enter the OSI entry with the marketing or the operating carrier code. Enter RTG to display all OSI and SSR elements and check if the SRCHLD or SRUMNR element is present in the PNR. Set quotas of authorised SSRs per cabin Amadeus Selling Platform Connect, Amadeus Web Services. On this course you will learn how to: Create the necessary rules to automatically This course explains how to use features to automate the handling of SSRs (Special Service Requests). Add an asterisk (*) after the SR transaction code. An OPC element sets a time limit to the PNR for unpaid If you are already a registered user of Amadeus Service Hub, please login to access the full knowledge base, news, training materials and other services specific to your market. null Singapore Airlines (SSR) Input of SSR for EXST, CBBG and/or MEDA for STCR is mandatory. Before you make this request, contact the airline to get 5. Display a TSM by chargeable SSR element line number: TQM/P2: Display all TSMs for a specific passenger: TMH: The good news is that thanks to Amadeus you can do just that well, for PNRs in any case. ; Enter the airline code, select the passengers, and enter the OSI * Amadeus has followed the LBG (London Benchmarking Group) methodology of community investment calculation since 2019. Is this a known issue? I have a pnr where I cannot issue 2 passenger out of 8 and I have re-entered all of their information several times. Enter: TTM/M2/RT System Response: >TTM/M2 OK EMD PNR face after the EMD is reissued:--- TST TSM RLR --- RP/ATHGR1111/ATHGR1111 AA/SU 27MAY15/0558Z YSAV2H ATHGR1111/0000AA/27MAY15 1. FR 110MO 10JUN 0000 16X:7X8269 C7 D7 I7 Y7 B7 M7 H7 SFO I CDG2C 620P 155P+1 0. Creates the TSM description 1 a/0b5 seat yes seat reservation 2 fbag c/0cc ssr yes first bag 3 prbg c/0ab svc yes prepaid bag 4 canc d/995 svc yes cancellation fee 5 dpst d/997 svc yes deposits down payments In this example, the service in line 3 is the appropriate one, as is it related to prepaid bag , which is the service that you wish to book. Krgds, Maria. Print INVALID ACTION CODE FOR YY. Amadeus completes acquisition of Vision-Box. but in the ASH (Service Hub) it says under PNR Elements, special characters for AP, OSI and SSR-fields: @ At sign (recommended to use // instead) What should I use in the APE-field in order to be recognized by the airlines: the @ sign or the // sign? Answer. The adults will always issue with no problem, but the infant tickets seem to be the problem. Back WARNING: If you are already a registered user of Amadeus Service Hub, please login to access the full knowledge base, news, training materials and other services specific to your market. An Arrival Unknown (ARNK) segment is an information segment entered in the PNR to maintain segment continuity. Enter for example: SR UMNR AY-UM08 / S2,3. SSRs are used for air and rail bookings. TMC/INF/P1. Alternatively, you can bypass the message by re-entering ER or ET . Hope this help. Score: 1158. In this example , the PNR has 4 passengers, all with a vegetarian meal. UMNR Unaccompanied minor code. 3. Check the itinerary: if you have several airlines, delete the SSR GRPS with the specific airline code (for example: SSR GRPS TCP 6X) and not the one with YY (SSR GRPS TCP YY) to prevent overlapping Customer Action . Home ; PNR: SSR DOCS - Eingabe von Namen und Ausweis (Pass/ID) >SSR DOCS BA HK1 P-GBR-012345678-GBR-30JUN73-M-14APR09-JOHNSON-SIMON-JEAN PAUL-H/P1/S3 NOTE: FOR A PASSENGER WITH HYPHENATED NAMES REPLACE ANY SLASH(/) WITH A SPACE. SSRs (Special Service Requests) A Special Service Request (SSR) is a message sent directly to suppliers to communicate traveler preferences, special services needed by a traveler, or of a procedural requirement necessary of the carrier. This course explains how to use features to automate the handling of SSRs (Special Service Requests). Note: For an EMD that has been issued for an SVC segment, the EMD FA element is associated to the SVC segment (/Sx) 3: FB element for Product(s): Amadeus Selling Platform Connect, Amadeus Web Services Topic(s): PNR. The historical information is a record of the creation of the PNR, and of any addition, modification, or cancellation that is subsequently made. When you create a group PNR in Amadeus, you need to use a special name element, and you might also need to add an option to your group segment sell transaction. Print XX ETKT: MISSING AND /OR INVALID RESERVATION CONTROL INFORMATION. If the same fare basis applies to all carriers, use the code YY in your entry. Updated: About 3 year (s) ago. Entry. in Adding SSR elements while creating PNR may lead to NOREC in airline’s system. We detected inappropriate content in the following field(s). 16) and SSR CHLD for a If you are already a registered user of Amadeus Service Hub, please login to access the full knowledge base, news, training materials and other services specific to your market. The AXR tag is displayed at the top of the booking. Ketika Singapore Airlines mengonfirmasi makanan khusus tersebut, mereka akan mengirimkan pesan KK (terkonfirmasi), yang pada saat itu Anda dapat menerima konfirmasi Slash, segment 2, coupon or SSR element association (if applicable) FHD 172-1234567890/E6-7: FH: Transaction code: D: EMD code. What are a PNR’s optional elements? How to request SSRs How to create an SSR explosion How to add remarks and OSI elements How to request a seat from a seat map How to work with frequent flyer numbers Practice game: PNR New Delhi, January 24, 2024: Travelers are increasingly demanding that travel experiences align with their values and expectations when it comes to sustainability. To display a catalog of ancillary services for an itinerary in the command page, enter: FXK System response cryptic display. null PASSENGER AND/OR SEGMENT DATA NOT VALID. For example, enter: RT A,C (to retrieve air and car segments). Manche Dear Nadeem, You can use . 1st area preference 3. An OSI element provides information to the airline, but it does not require confirmation from the airline. Note: This option searches for all names in all PNRs in your office. Find out how innovations in biometrics continues to help traveler's across the globe to a better and seamless travel today. This article describes the different types of remark and the entries for adding them to the PNR. SSRs include information such as meal preference or Amadeus Selling Platform Connect, Amadeus Web Services. Summary: How to enter an arrival unknown (ARNK) segment into the PNR. Enter HE TLA followed by GP LTS and MS 358 for 1: FA element for the e-ticket (ET) number, which is associated to the flight segments (S2-3). SMITH/JOHN MR 1 BRU BA 389 O 09AUG 0650 OK OZ0HO 09AUG09AUG 0PC LHR FARE F EUR 45. If you are already Procedure . Choose a Language . Amadeus Selling Platform Connect, Amadeus Web Services. 1. Here is an Answer. SSRs can be either programmatic or manual: Programmatic SSRs are automatically generated by the host or carrier and include Amadeus Central System has the following limitations: A PNR can have a maximum of 127 SSR elements. To delete multiple name elements, separate the element numbers with a slash. Portuguese (Brazil) Portuguese I am doing a seat reservation and even if the seat reservation is not chargeable there is a # before SSR in the PNR! What is the meaning of the #? This is how my booking looks like: 1. Topic(s): EMD. Enter HE DOCS for information. Airlines may apply penalties for any misuse. paxxx/b 3. Summary: List of all Special Service Request (SSR) codes, and where to find An SSR (special service request) is a request to an airline to provide a particular facility for a passenger or passengers. 6 videos. Every PNR has an associated history information that is updated at every end of transaction, except for Arrival Unknown (ARNK) elements. Issue the new EMD and stay in the PNR. Mobile – SRCTCM-mobile number/country code/Ppassenger Customer Action . If you try to save a GDS/EDIFACT booking file (in GUI) without having one of these SR elements, you will get the following If you are already a registered user of Amadeus Service Hub, please login to access the full knowledge base, news, training materials and other services specific to your market. Summary: Steps on how to create and issue an EMD for excess baggage in cryptic mode. As an administrator, examine how Amadeus helps you to manage set of business rules to automate operational processes so that manual intervention is not needed to To return to an Amadeus display after requesting a carrier preferred display (biased display), include 1A instead of the airline code. Altéa Departure Control - Operational Flight Updates . Creates the TSM-Ps for all the SSR elements/SVC segments associated to the infant passenger types in the PNR. The system checks the last name in the PNR against the one in the but in the ASH (Service Hub) it says under PNR Elements, special characters for AP, OSI and SSR-fields: @ At sign (recommended to use // instead) What should I use in the APE-field in order to be recognized by the airlines: the @ sign or the // sign? Answer. The database, operated by Use SSR element : SR MEDA " medical case request" this command go to operation to get cabin crew ready some cases need Medical form applications to be filled and signed by doctor or Amadeus Automatic SSR Handling. Start with HE EXST. null Special Services Request (SSR) codes and airline-specific codes Hello Debbie, We can update you PNR to add TCP by using "SR OTHS" & "SR CKIN" then a free flow text as below * SROTHS - TCP PNR1 PNR2 PNR3 PNR4 Product(s): Amadeus Selling Platform Connect, Amadeus Web Services Topic(s): Servicios auxiliares, PNR Summary: Lista de todos los códigos de solicitud de servicio especial ( SSR ) y dónde encontrar códigos auxiliares específicos de la aerolínea. Level: Expert. null Special Services Request (SSR) codes and airline-specific codes SSR CTCR (R für Restricted, wenn der Fluggast keine Benachrichtigungen erhalten möchte) Einige Airlines haben bereits damit begonnen PNRs ohne SR CTC Eingabe auf die Amadeus Confirmation Queue zu stellen und über ein SSR-Element die Eingabe der Kontaktdaten einzufordern. 3 Technology for Good Click for Change: Tapping into the global travel market to empower young people The . If you are trying to delete a SSR GRPS TCP segment: 3. For a list of valid codes, see codeset seatType. Don't hesitate to search in the Service Hub for available documents and explanations or read the HE SSR ->GPSR4 pages, to find the list of all SSR's codes and explanations. Skip to Content; Support. All SSR Answer. On this course you will learn how to: Create the necessary rules to automatically Amadeus Selling Platform Connect, Amadeus Web Services. Accepted forms of identification include: Credit card number (CC)Driver's license (DL)Frequent flyer number (FF)Passport number (PP)National identity card number (NI)Ticket number (TN)Booking confirmation number (CN)Locally defined ID number (ID)You can enter the form If you are already a registered user of Amadeus Service Hub, please login to access the full knowledge base, news, training materials and other services specific to your market. For information on SSR, refer to the Amadeus Help page HE SR; 2. To display only the PNR elements that you are interested in, use the RT entry followed by a list of PNR element codes (see the table below) separated by commas. Display the e-ticket record to verify that the coupon status of the coupon that you want to revalidate is either O or A. Navigation. Score: 454. Service requests. null Warning: AIRLINE CODE NOT IN ITINERARY-SSR/OSI CANCELLED AT EOT Note: Some airlines require you to rebook (re-request) the SSR elements manually. System response: The original PNR will automatically be ignored. Only offices that have an Amadeus Extended Ownership Agreement (EOS) with the office that created the corporate remark can view the remark. You can also manually delete a TSM-P. Print PASSENGER AND/OR SEGMENT DATA NOT VALID Choose a Language . Summary: A list of special characters that are not allowed to be used in the AP, OSI, and SSR elements. BLND - Blind Passenger; KK status means that the ancillary service is still "confirming", to make sure that the booked SSR is confirmed (HK), please check with the airline to avoid any cancellation. Korean Portuguese (Brazil) Portuguese (Portugal) Simplified Chinese Traditional WARNING: MISSING SSR CTCM MOBILE OR SSR CTCE EMAIL OR SSR CTCR NON-CONSENT. Um Informationen zur Waffe an eine Airline zu übermitteln, können Sie ein SSR-Element erstellen, das eine Beschreibung der als aufgegebenes Gepäck transportierten Amadeus GDS training: Reservations in Amadeus. Summary: Procedure to display an ancillary service TSM with a TQM entry or the history with TMH. null INVALID ACTION CODE FOR YY. To create a corporate remark, use the RX transaction code as shown in the following example: Procedure . IVANOV // GMAIL. Caution: Before you modify a passenger name, check the airline name change policy. Amadeus Selling Platform Connect, Amadeus Web Services, Reservation, Web Services airlines. Wenn Sie bereits als Amadeus Service Hub Benutzer registriert sind, melden Sie sich bitte an, um auf die komplette Wissensdatenbank, Schulungsmaterial und andere Dienste zugreifen zu können, die speziell auf Ihren Markt ausgerichtet sind. Examples of disability-related SSR codes. 5. ForumThreads. Enter the payment information using an SSR EPAY element. com/c/portal/view-solution/945769/en_US/mandatory-ssr-foid Hello every body, Is there a specific code when I need to aware the cabin crew about an important medical information about my passager? Many thanks for your help If you are already a registered user of Amadeus Service Hub, please login to access the full knowledge base, news, training materials and other services specific to your market. Amadeus Central System has the following limitations: A PNR can have a maximum of 127 SSR elements. What are a PNR’s optional elements? 2 min How to request SSRs 4 min How to create an SSR explosion I need to issue a pnr TK ,I have put ssr ctce ctcm docs but i receive the answer TK ETKT THE SSR CODE IS NOT VALID AND at history i see the message RF- -CONTACT WARNING BYPASSED FOR TK-NMC-GREECE The information can also be taken from the SSR TKNE element for e-tickets issued in another GDS. Display the traveler or company profile. Accepted by Posted: About 5 year(s) ago Level: Expert | Score: 1158 good day arif , Whenever a service is defined as exempted for a given scenario, the '#' exemption indicator will be displayed (in Cryptic) or transmitted along with the service at booking time. Your office profile must be configured to allow EMDs. Amadeus Reservations (Cryptic) Getting (SSRs), remarks and other service information, or frequent flyer numbers through a sequence of interactive videos and a practice game. Search Bar. For example: a PNR with 2 passengers and 3 Amadeus. XXXXXX/CHRISTA MRS 2 LH 230 T 01FEB 6 FRAFCO HK1 1 0720 0910 *1A/E* 3 LH 239 T 10FEB 1 FCOFRA HK1 1 1840 2040 *1A/E* Procedure . BDGP - Blind or vision impaired passenger travelling with a guide dog and requires no assistance. Note: In selected markets, certain airlines allow the Amadeus help desk to change the passenger name for you. Home ; Special Services Request (SSR) codes and airline-specific codes. WCHC = Wheelchair - all the way to seat; WCHR = Wheelchair - for ramp; WCHS = Wheelchair - up and down step; 2. / instead of – dash Procedure . Enter DL or XE on the SSR element with the UN status code and enter the received from element RFxx. seatType: Field Type = Data Element. Elements that contain inactive advice codes (NO, UN, HX and UC) are automatically transferred to the history section of the PNR. If the problem persists, and you are sure the request is valid, contact your Amadeus Help Desk (or Representative). What are SSR codes? Airlines provide wheelchair assistance and other support to millions of passengers with disabilities each year. You can find GF rules in Amadeus pages GG AIR GF. There is a lot of helpful information available to you . To create the TCP element for a specific airline, enter, for example:. As an agent, manage special service requests (SSR) using Amadeus Service Changer (ASC). In Amadeus Selling Platform Connect, the Remarks, Other Service Information (OSI), Special Keywords (SK) section is only displayed in the Booking File if it contains information. You are viewing this page from an external source and its content may or may not be applicable in your market. ; To enter a Special Service Amadeus employees all over the world stepped up to do their part during our fourth annual Amadeus Volunteer Day, which ran throughout October and November 2022. 000 OS/BA2083 V 06MAR 3 LGWABV LK11230P 755P/NN *1A/E* 000 OS/BA2082 V 14MAR 4 ABVLGW LK11215A 550A/NN *1A/E* 000 OR/SSR FQTVBAHK/ AMADEUS NEUTRAL AVAILABILITY AN10NOVLONBCN The standard availability entry. For example, to cancel the name element for passenger 2, enter: XE2 To cancel the name elements for passengers 2 and 3, enter XE2,3. 3 occurrences may be used for in Amadeus seat SSR to indicate: 1. An OSI (Other Service Information) element is added to a PNR to inform an airline of a passenger's preferences or requirements. On this course you will learn how to: Create the You can add a Special Service Request (SSR) for a passenger, such as wheelchair. When you want to create a chargeable service or fee for which you want to issue an EMD, you can enter: a Special Service Request (SSR) element in the PNR for EMDs that are associated to a flight segment (EMD-A) or,; a Manual Auxiliary Segment (SVC) for EMDs that are not associated to a flight segment (EMD-S). For example: TTM/RT or TTM/M1-2/RT. Enter, for example: DO6X123 *1A PLANNED FLIGHT INFO* 6X123 85 WE 01FEB23 APT ARR DY DEP DY CLASS/MEAL EQP Enter LPS0 (zero) to return to the list or enter LPSL to redisplay the list from the last PNR. ; Enter ERK or ETK to change the status to HK and for automatic removal of the NO/UN segment. Summary: Liste aller Codes für Sonderleistungen (SSR) und der Quelle (SSR) Special Service Request are special service messages are sent directly to the supplier to communicate information that requires action. |. Passengers travelling together using a common identity. Use the SSR explosion format. Issue the TSM for all the seats of all the passengers of this SSR seat element in one entry. 2nd area preference or passenger type. In the What do you want to do next? section of the Booking File, click Add an Other Service Information. Topic(s): Ancillary Services, PNR. Solutions; Support & Training; Partners; Resources; Company; Search RHG (OSI, SSR elements only) When the display is too long When the PNR History is too long, you may get the following warning message: If you are already a registered user of Amadeus Service Hub, please login to access the full knowledge base, news, training materials and other services specific to your market. Enter, for example: SSRs (Special Service Requests) A Special Service Request (SSR) is a message sent directly to suppliers to communicate traveler preferences, special services needed by a traveler, or of a procedural requirement necessary of the carrier. Code List PNR_SSR : Description: Service requests. English 中 Amadeus Reservations (Cryptic) Getting How to request SSRs How to create an SSR explosion How to add remarks and OSI elements How to request a seat from a seat map How to work with frequent flyer numbers Practice game: PNR optional elements . When a seat is confirmed, request the SR BSCT again. FREQUENT FLYER/SSR INPUT RESTRICTED Updated 02/10/2023 | If you are already a registered user of Amadeus Service Hub, please login to access the full knowledge base, news, training materials and other services specific to your market. 744 Q7 K7 L0 U0 6X:7X8306 C7 D7 I7 Y7 B7 M7 H7 CDG2F NCE 2 345P+1 520P+1 0. Enter, for example: SR*DOCSYYHK1-----30JUN73-M--SMITH-FRANK. SR DOCO: Transaction code: 6X: Airline code (marketing carrier - mandatory) HK1: Status code (mandatory)--Optional elements separated with a dash: R: Document identifier: R for Redress number; K Amadeus’ program that aims at innovating with purpose and positive impact to face the current social and environmental challenges and contribute the United Nations Sustainable Development Goals (“UN SDG”). REISSUE/EMD FLOWN 2 6X 111 H 27MAY 3 ATHSKG HK1 FLWN 3 6X 222 H 10JUN 3 If you are already a registered user of Amadeus Service Hub, please login to access the full knowledge base, news, training materials and other services specific to your market. more details on how to enter the correct CTCE format . When a traveler requests special assistance, the airline codes that into their ticket record using a special service request code, or SSR. 1. UM Unaccompanied transaction code. SSR and OSI Field Use, Special Service Request Codes from Annie Blog to entire listing of OSI and SSR codes) instructions to agents. Creates the TSM-Ps for all the SSR elements/SVC segments associated to passenger number 1. Creates a TSM-P for the SSR element/SVC segment in PNR line number 8. These codes also note other disabilities and needs, including hearing and vision impairments, customers traveling with service animals, and those with allergies. SSRs include information such as meal preference or Amadeus API - Code List - PNR_SSR. Ketika Singapore Airlines mengonfirmasi makanan khusus tersebut, mereka akan mengirimkan pesan KK (terkonfirmasi), yang pada saat itu Anda dapat menerima konfirmasi Procedure . For a full list of cryptic entries, refer to Cryptic Entries in Amadeus Service Hub or go to the HE pages. 1 game. Please do not ignore the remarks sent by airlines in SSR/OSI formats (regarding Time Limit Hello, You can try to add SROTHSZZ-free text After that, please try to End-Of-Transaction again and see if message still return. Community. Remove the passenger association and try to end transact again. "Agents and carriers use the SSR and OSI fields for messaging with the airlines via teletype. SSRs are supported for Air Bookings and Rail Bookings. XXXXXX/CHRISTA MRS 2 LH 230 T 01FEB 6 FRAFCO HK1 1 0720 0910 *1A/E* 3 LH 239 T 10FEB 1 FCOFRA HK1 1 1840 2040 *1A/E* 4 AP XX 5 TK OK21OCT/FRAL121BX 6 #SSR If you are already a registered user of Amadeus Service Hub, please login to access the full knowledge base, news, training materials and other services specific to your market. in www. Login Public feed Current Page; Topics Welcome; New question; My feed - Technical solutions. FXK PASSENGER PR FROM-TO C SC SRV PTC BKM (DKK)TOTAL AV FLIGHT RELATED 001 P1 AF BCN-CDG F 0CC ABAG ADT SSR DKK261 OK STD BAG1 1ST ADDITIONAL BAG - 002 P1 AF BCN-CDG F 0CD BBAG rp/ncexxxxxx/ncexxxxxx bm/pr 27sep10/1321z recloc. All SSR entries consist of the SR transaction code and a four-letter service code defining the request. ** AMADEUS AVAILABILITY - AN ** NCE COTE D AZUR. 172-1234567890: Ticket number: E6-7: Slash, SSR element 6 and 7 Note: When you enter an EMD document number, you must include either the SSR element association (/E) or the SVC (service auxiliary) segment (/S) in your For information on requesting a seat, refer to the Amadeus Help page HE ST; 2. For more information, refer to the Amadeus Help page HE EPAY; 2. List of valid codes: Code Description ; FQTS: Frequent flyer service request FQTR: Frequent flyer mileage program redemption FPML: Fruit platter EXST: Extra seat DEPU: Deportee, unaccompanied Product(s): Amadeus Selling Platform Connect, Amadeus Web Services, Reservation, Web Services airlines Topic(s): PNR. Most codes are IATA compliant, but airlines may use variants. Warning: AIRLINE CODE NOT IN ITINERARY good morning , to add sr ctce with dash or under score or @ kindly use the below, // instead of @. Against this backdrop, Amadeus commissioned research among 80 senior sustainability decision-makers across India and seven segments of the travel industry to gain insight into ESG ambitions, priorities, and A TSM-P can also be deleted when all SSR elements or SVC segments for which the TSM-P has been created are canceled. You can also check in below article for another possible cause : If you are already a registered user of Amadeus Service Hub, please login to access the full knowledge base, news, training materials and other services specific to your market. Display the Passenger Name Record (PNR) and check whether the SSR DOCS entry is present for all passengers. It means the method of transportation from the destination of one segment to the Amadeus Automatic SSR Handling . Use the RRA entry to copy the PNR with a link to the original booking. Enter the XE transaction to cancel the name element of a specific passenger in the PNR. All TK itineraries now need the below remarks in the PNR before the airline will allow ticketing. In addition, you must include a specific group fare SSR element. This guide is designed to be used as a resource for any Reservations Essentials learning path or instructor-led course. All SSR entries consist of the SR transaction code and a 4-letter service code Amadeus Reservations (Cryptic) 7 videos. Procedure . Bassinet/Carry cot/Baby basket. This list may have had codes added since it was posted. easyJet availability is integrated with other carriers. 6. Skip to Content; 8 BIKE C/0EC SSR YES BICYCLE 9 CBAG C/0CE SSR YES 3rd or more additional bag 10 HBAG C/0IK SSR NO HEAVY DC SOLD BAG 11 PETC C/0BT SSR YES PET IN CABIN 12 XBAG C/0C3 SSR YES Excess Baggage 13 BBEV D/BEV SVC NO BlueBiz Exchange Voucher 14 CDET D/CDE SVC YES Hi Geoffrey Here's below information you can find in HE SR ===> MS 505 ENTERING EMAIL CONTACT INFORMATION IN A CTCE SSR ----- THE CTCE SSR REQUIRES YOU TO ENTER AN EMAIL ADDRESS. For information on the SR format, refer to the Amadeus Help page HE SR; 3. If the TSM-P is set to "Confidential", only authorized At Amadeus, we value strong partnerships with different players across the travel ecosystem. . Some SSR codes are used across the air travel industry, and some are airline-specific. BDGR - Blind or vision impaired passenger travelling with a guide dog and requires a walker to and from the terminal to the aircraft. System response: The name, Young/Gloria Ms, is deleted, the SSR CTCE is deleted, and the group remains booked for 11 passengers, consisting of 4 unassigned names and 7 assigned names. Total: 1 hour (or less) PNR Optional Elements. If you try to save a GDS/EDIFACT booking file (in GUI) without having one of these SR elements, you will get the following La página que está viendo procede de una fuente externa y su contenido podría ser aplicable a su mercado o no. RESTRICTED-TICKETLESS ACCESS You can use the SSR DOCO format to add the Global Entry Number in Amadeus (Also called as Known Traveler Number) For example: SR DOCO 6X HK1--K-123456/P1 . You cannot combine this option with other search codes. Learn how to add optional elements to a PNR such as Special Service There must be a chargeable service (SSR or SVC segment) and a TSM-P in the PNR. 320 Adding SSRs (Special Services Requests) (SSR) Special Service Request are special service messages are sent directly to the supplier to communicate information that requires action. Before you make this request, contact the airline to get SRDOCS QR HK1-P-BGD-AP034043-BGD-19JAN90-M-20FEB23-KHAN-ARAFAT-P1Of single PNRSRDOCS QR HK1-P-BGD-AP034043-BGD-19JAN90-M-20FEB23-KHAN-ARAFATFormat descriptio Hi Carisma, Please find a link to the solution proposed in the Service Hub: https://servicehub. Total: 1 hour (or less) PNR Optional elements. You can reconfirm a segment that was originally booked in Amadeus. If you are already a registered user of Amadeus Service Hub, please login to access the full knowledge base, news, training materials and other services specific to your market. Unlike SSR elements, OSI elements do not result in the automatic placement of PNRs These entries change the advice codes in Air, Hotel, Car, and Auxiliary segments, and in any SSR elements. Social responsibility Amadeus Global Report 2019 79. Level: Intermediate. For example: SR WCMP, then RFR; ER Customer Action . GRI 203-2, 413-1 5. If the SSR meal request is not displayed at end of transaction, and you are sure the request is valid, contact your Amadeus Help Desk (or Representative). AY Airline code. Hi Judy . Check all SSR GRPS TCP segments, to make sure that all PNR segments are covered. 4. On this course you will learn how to: Create the necessary rules to automatically respond to each SSR request and define whether to submit it to an inventory quota check. Topic(s): PNR. instead of _ underscore. Enter, for example: SROTHSQF-QF123 XLD ON PAX REQUEST To check if the airline is an Amadeus system user, make sure the ALTEA RESERVATION field is set to YES. In both options - system will generate SSR FQTV AF-DLnnnnnnn. Summary: רשימת כל הקודים הנלווים לבקשת השירות המיוחדת (SSR), והיכן ניתן למצוא את הקודים הנלווים הספציפיים לחברת התעופה. Bahasa Indonesian Czech You are viewing this page from an external source and its content may or may not be applicable in your market. Form of Identification SSR code: AF: Some airlines might require a form of identification (FOID) before you issue a ticket. Enter HE TLA followed by GP LTS and MS 358 for As a Load Controller, discover how Amadeus helps you to manage passengers and baggage, cargo, and fuel with precision, to boost productivity in your load control operations. Erfolgt daraufhin keine Eingabe, reagieren die Airlines unterschiedlich. The CLID can be stored as an SSR or an OSI element, according to the airline policy. Note: For an EMD that has been issued for an SVC segment, the EMD FA element is associated to the SVC segment (/Sx) 3: FB element for I am doing a seat reservation and even if the seat reservation is not chargeable there is a # before SSR in the PNR! What is the meaning of the #? This is how my booking looks like: 1. Provide the following information to help investigation and speed up the handling time: Timestamp of your entry. In case of receiving this type of message, it is highly recommended to check with the airline and verify that the reservation is correct and the ticket is shown in the airline system correctly. Check if the SSR EPAY element is passenger associated. Topic(s): שירותים נלווים, PNR. paxxx/a 2. Number of requests in the SSR elements is updated. I am having major issues with Turkish airlines and their issues not receiving the SSR information. An [SSR UMNR] item is automatically created in the PNR folder. 2. Description. 4-letter code It is entered as a Special Service Request (SSR), including the AIRIMP code GRPF, using an SR entry. The SSR explosion will create an individual SSR element to all the airlines in your PNR at the end of the transaction. TMC/P1. Amadeus Selling Platform Connect, Ticketing Platform, Web Services airlines. com/c/portal/view-solution/945769/en_US/mandatory-ssr-foid 4. After you have made your advance seat If you are already a registered user of Amadeus Service Hub, please login to access the full knowledge base, news, training materials and other services specific to your market. Summary: Remarks are used to customise the print-outs of documents such as the invoice, itinerary, and ITR. As a Load Controller, discover how Amadeus helps you to manage passengers and baggage, cargo, and fuel with precision, to boost productivity in your load control operations. amadeus. S2,3 Segment selection Amadeus GDS training: Reservations in Amadeus Getting Started Amadeus Air PNR Mandatory Elements PNR Optional elements . Individual names, the ticketing arrangement and the fare discount elements will not be copied. null SR EPAY. We seem to always have problems with trying to issue infant tickets on TK, even though we have inserted all the mandatory SSR contact and APIS info. The following table contains some of the most common basic entries used in Amadeus. AlphaNumeric, minlen=1, maxlen=2, repetition=3. When you create an SSR element and you don't enter segment association (/S), the SSR element is created and automatically associated to all the flight segments in Einige Airlines stellen PNRs ohne SR CTC-Eingabe auf die Amadeus Confirmation Queue zund fordern so über ein SSR-Element die Eingabe der Kontaktdaten ein. Summary: The following article lists all history codes that identify the PNR actions, such as original Solución . Example of expected SSR in PNR are as follow: Hi, All TK itineraries now need the below remarks in the PNR before the airline will allow ticketing. 08 Minor age in 2 digits. SR FOID TK HK1- NI 5665432 / P1 (where - SSR Codes must be added to an airline passenger reservation when wheelchair assistance is requested at the airport. To create a TCP element for a group PNR, you must enter an SSR (Special Service Request) element. Here is an example of They will only accept a full phone and email address SSR. smoking/no smoking 2. Hello everyone! You can insert the Special Service Request (SSR) CTCE (for email address), CTCM (for mobile phone number) or CTCR (passenger refused to share contact information) in the graphical page of Selling Platform Connect. ; 2. The remaining mandatory PNR elements are the same ones you use for individual PNRs. If the SRUMNR elements are not added, you must add them manually. COM is the passenger's email, // (two slashes) - replaces the "@" symbol) . 3 Partnerships, collaboration and contributions To achieve Amadeus’ CSR purpose, Note: When you create PNRs in Amadeus Training Environment, 1840 1920 5 LH4658 C 25JUN 6 FRALIS HK1 1330 1625 *1A/ 6 AP LIS 345 906-B 7 TK TL17JUN/LISLH0000 8 SSR VGML TP UC1/S2 9 SSR VGML LG KK1/S3 10 SSR VGML LG KK1/S4 11 SSR VGML LH HK1/S5 > When you make the entry to end transaction and redisplay the PNR, the system If you are already a registered user of Amadeus Service Hub, please login to access the full knowledge base, news, training materials and other services specific to your market. SR DOCO: Transaction code: 6X: Airline code (marketing carrier - mandatory) HK1: Status code (mandatory)--Optional elements separated with a dash: R: Amadeus Information System GGAIS Airport Information (Airport Code) GGAPTYYZ DECODE/ENCODE (HE CONVERT) Encode City by Name DANHONG KONG Decode City Code DACHKG Airline Name DNATHAI AIRWAYS Country / Currency /Citizen code DCAUSTRALIA ; DC FR *** OTHER USEFUL ENTRIES *** Currency conversion FQC100/EUR ; Dalam contoh PNR di atas, sistem menghasilkan pesan ke Singapore Airlines yang meminta makanan vegetarian, dan menambahkan kode tindakan NN (perlu) ke SSR elemen. Unlike SSR elements, OSI elements do not result in the automatic placement of PNRs 1: FA element for the e-ticket (ET) number, which is associated to the flight segments (S2-3). Through a set of interactive videos learn how to exchange a service and an Electronic Miscellaneous Documents (EMD) in both voluntary and involutary scenarios. This agreement is managed through EOS identifier FRX . E stands for element (E6-7). CREATE A DOCO ENTRY ----- SRDOCO BA HK1-MANCHESTER GBR-K-17317323-LONDON GBR-18JUN04-USA-I/P1/S3 Use K for known traveller. You can add free-flow text to an already existing endorsement (FE) element in a PNR. null How to search for information in the EMD guide (Cryptic) Print How to search for information in the EMD guide (Cryptic) Choose a Language . Certification: No . good day arif , Whenever a service is defined as exempted for a given scenario, the '#' exemption This course explains how to use features to automate the handling of SSRs (Special Service Requests). Codeset 9962. SSRs include information such as meal preference or If you are already a registered user of Amadeus Service Hub, please login to access the full knowledge base, news, training materials and other services specific to your market. Si Ud. 2 If the problem persists and/or if the ALTEA RESERVATION field says YES, the airline uses the Amadeus E-Ticket Server (ETS): contact your Amadeus Help Desk (or Representative). Hi Carisma, Please find a link to the solution proposed in the Service Hub: https://servicehub. gwp vlpgagu ufm aebip ntkv zvsfhai qcwfo kxa xmorqe himi